t minus 168 days

by | Jul 3, 2012 | Archives

We are, right now, 197 days into this year. That means T minus 168 days (and counting!) to reach the goals you set back in January. Believe me, T minus zero will be here before you know it. When it does, will you be out of time or will you have timed it just right?...

a culture of helping

by | Jun 20, 2012 | Archives

Many of you liked our “Toilet Paper Syndrome” Point that we ran several weeks ago. We got a message from a long-time reader saying, “Best one yet!” Another reader said, “This hits home with a lot of struggles we have with people’s development in the work place.”...

taming the swarm – part 2 of 3

by | Jun 3, 2012 | Archives

Some of you had lots to say regarding our last Point about “the swarm” —that’s what we call all those nagging, get-in-your-way, mundane things that take up so much of our valuable time each day. You wrote: “Dead on, brother.  I needed that!!!” “Never thought of the...

the swarm – part 1 of 3

by | May 22, 2012 | Archives

First of all, thank you for the incredible, positive feedback from our “Toilet Paper Syndrome” Point last time. We got a message from a long-time reader saying, “Best one yet.” Another person said, “This hits home with a lot of struggles we have with people’s...

toilet paper syndrome

by | May 3, 2012 | Archives

Today I want to talk about taking charge and assuming ownership of situations. This can mean being responsible for something as simple as replacing the toilet paper roll or something as complex as making sure your customers are absolutely and totally satisfied. I...